terms and policies

Company Profile

Twiggy Decor is a business in the Décor and Wall Art industry.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way an email order and delivery method and associated costs.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TWIGGY VINYL WALL ART. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

Damage Liability

We only use interior safe vinyl produced by Oracal or other reputable manufacturers. We do not manufacture the vinyl. We only do the designing, cutting, and preparation of art for our customers. There is the rare case that, when removed, the vinyl damages, peels, leaves residue, or some way affects your wall appearance. TWIGGY VINYL WALL ART assumes no liability for damage or defect to any form of surface including but not limited to: glass, wood, metal, plastic, stone, cement, paint, or flooring. You must contact Oracal, www.oracal.com to settle any claims disputes.

Multiple Product Orders

For multiple product orders, we will ship all products together. All orders are made to order so we rarely run out of stock. In the case your order includes an item we are out of stock then we will delay shipment until that item is restocked. This normally takes no more than 5 business days in addition to standard order processing times.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TWIGGY VINYL WALL ART reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Order Processing & Shipping Policy

Processing- Orders are processed in the order we receive them. Please allow up to 10 business days for production. Shipping- orders to local areas are shipped with our preferred courier. Orders to outlying areas may result in an additional cost. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive on an exact date. Consider any shipping or transit time offered to you by TWIGGY DECOR or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Refunds will not be given based on unsatisfactory shipping time. Absolutely no exceptions.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the TWIGGY site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the TWIGGY site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Product Liability

Our vinyl wall decals stick to most smooth, clean and flat surfaces including painted drywall, glass, and mirror. We cannot guarantee that our decals will stick to surfaces that are highly textured or painted with certain water based (porous) paints and/or matte finishes. User discretion is advised.

Damaged Products

If the customer damages a portion of their decal during installation, we will replace the damaged portion free of charge and the customer will be responsible for a R50.00 shipping fee. In the case that the customer damages the entire wall decal then please contact us. Discounted replacements can be authorized at our discretion.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Refund/Cancellation Policy

Refunds will not be given based on unsatisfactory shipping time. Refunds will not be given If a product is damaged or lost in transit, however, we will gladly replace the product. Once payment is received for an order the vinyl is produced to the customers specifications and refunds will not be given for cancelled orders.

Orders placed after 06 December will only be processed when we re-open on 14 January 2018.

Export restriction

The offering on this website is available to South African clients only.

Customer Privacy policy

Twiggy Decor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Card acquiring and security

Card transactions will be acquired for Twiggy Decor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Credit Cards

We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed immediately upon order confirmation.

Customer details separate from card details

Customer details will be stored by Twiggy Decor separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Twiggy Decor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Twiggy Decor its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Twiggy Decor may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Erf One Seven Nine Seven Empangeni (Pty) Ltd based in South Africa trading as Twiggy Decor and with registration number 1977/000537/07 and Directors V. Meagher and V.E. Meagher.